bE Careful: this is a technical post. Well, not really technical, but a bit.
Online marketing strategies are really important and you can’t really do much without setting a basic, simple, straight forward strategy.
“Why do I need a strategy?” you would ask me, I guess. At least it’s something people are asking me sometimes. Or they tell me: “Na, you don’t need to work on a strategy, just post on social media”. What are you going to post if you don’t know what you want to reach out?
It seems strategies changing everytime, but the truth is that you need goals & strategies, even if you’re a startup and you just know you should open a twitter account and increase your follower base.
For example, this is a goal=> increase your follower base. Is it a good one? Well, not really sure. That’s why you need to think about your goals before building a strategy
1) So, the first thing is to have a clear goal in mind. To reach a good one, just think what does success mean to your project/company. Do you want to create am engaging community? Or improve conversions? Or drive sales? Just pick one and be focused. I know that success means a lot of different things, but priorities are really important, especially if you’ve just launched your app/website/project/whatver
2) Then: learn about your audience. What do they like? How could you motivate them? It’s really difficult communicate with them without knowing them.
People click if they’re interested, if they like the way/what you’re talking about and they’re feeling comfortable.
You need to create content and you don’t want to waste time & efforts for things you’re not sure could be appreciated, aren’t you?
Just the last tip: work with different segments, your audience don’t need to be the same across all channels.
3) Customer journey: it’s important also if you’re not selling. Why?
‘Cause you can enlarge the range of information you have about your audience: how do they find you? Do they research first on a mobile device?
4) Link your goals to KPIs: which are the KPIs you’d need to measure your customer interactions? KPIs are really key and they’re different for every channel. Mapping them all could help you understand your business goals.
5) Define the activities you should implement to reach KPIs and don’t forget to create reports to understand if you’re going in the right direction! 😉